Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• your name;
• email address;
• telephone number;
• property location or ZIP code;
• project type, condition, timing, and approximate budget;
• whether you are the homeowner or another property decision-maker;
• photographs, files, or other project details you choose to provide;
• appointment, estimate, and communication history;
• advertising and referral information, such as the campaign, ad, or website page connected to your inquiry; and
• basic technical information made available by your browser or device, such as IP address, browser type, device type, and website activity.

Please do not submit sensitive personal information that is not needed to evaluate or discuss your project.

2. How we collect information

We may collect information:

• directly from you through our website, Meta or other advertising forms, telephone calls, text messages, emails, appointments, or in-person conversations;
• automatically through website, analytics, advertising, and security technologies; and
• from service providers that help us operate our website, advertising, customer communications, scheduling, or lead-management systems.

3. How we use information

We may use information to:

• respond to your inquiry;
• determine whether a project fits our services, location, timing, and capabilities;
• call, text, or email you about the project you asked us to review;
• arrange consultations, site visits, estimates, and project follow-up;
• provide, improve, and support our services;
• understand advertising and website performance;
• prevent fraud, misuse, or security problems;
• keep appropriate business and communication records; and
• comply with applicable legal obligations or protect our rights.

Submitting a form does not guarantee that E&C will accept a project, provide an estimate, or enter into a contract.

4. Calls, texts, and email

If you provide contact information and request follow-up, you authorize E&C and service providers working on E&C's behalf to contact you about that inquiry by telephone, text message, or email. Message and data rates may apply. Consent to receive automated marketing communications is not a condition of purchasing services. You may ask us to stop marketing texts by replying STOP, or contact us using the information below.

Transactional or project-related communications may continue when reasonably necessary to respond to your request, manage an appointment, or perform agreed services.

5. Advertising platforms and service providers

We may use service providers to support website hosting, advertising, form processing, analytics, customer relationship management, scheduling, communications, security, and related business operations. Those providers may process information only as needed to provide their services or as otherwise permitted by law and their applicable terms.

If you submit an Instant Form or otherwise interact with an advertisement on Meta platforms, Meta may also process information under its own terms and privacy policy. E&C's use of information received from Meta is governed by this Privacy Policy.

We do not sell your personal information for money. We may disclose information to vendors working for us, professional advisers, government authorities when legally required, or a successor in connection with a business transaction.

6. Cookies and similar technologies

Our website and advertising partners may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand traffic, measure advertising, and improve performance. Browser and device controls may allow you to limit certain technologies, although doing so may affect website functionality.

7. Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or operational requirements. Retention periods may vary depending on the information and context.

8. Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Your choices and requests

You may contact us to:

• ask what information you previously submitted to E&C;
• request correction or deletion of information, subject to legal and operational exceptions;
• update your communication preferences; or
• ask a privacy question.

We may need to verify your identity or your connection to the information before completing a request. We may retain limited information when reasonably necessary to document the request, comply with law, resolve disputes, prevent fraud, or enforce agreements.

10. Children's privacy

Our services are intended for adults seeking construction or property-improvement services. We do not knowingly solicit personal information from children under 13. If you believe a child has submitted information to us, contact us so we can review the matter.

11. Third-party websites

Our website or communications may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Changes to this policy

We may update this Privacy Policy as our practices or legal obligations change. The revised policy will be posted at this URL with an updated effective date.